Painting the Town
by Susan Neuhalfen
Spring is well on its way in north Texas and it’s time to give the house a fresh coat of paint…literally.
Before you go shopping around for paint at the hardware store, Flower Mound Paint, which carries Benjamin Moore Paint, is ready to help with fresh ideas.
Not only will you get the highest quality paint available on the market. You’ll get exceptional customer service as well.
“We view ourselves as a concierge service,” said owner Robert Marshall. “It’s not about selling paint, it’s about selling the right paint for the right project and seeing it through with the client.”
After spending his life in the restaurant business, Marshall knows a thing or two about hospitality. So when he drives across Dallas to deliver a quart of stain, it’s just another day at the office for him.
“I had a client tell me the other day that I’m old school hospitality,” said Marshall.
“I expect the same out of everyone I hire here.”
Store manager Sharhonda Glover agrees.
“I can teach paint, but I can’t teach someone to care,” said Glover. “Some companies get too big and spend too much time on the big jobs. We make sure we have plenty of people to take the time and give each customer the care they deserve.”
The store is consumer-friendly, designer-friendly and contractor-friendly. There is a private area for designers to meet with their clients. Customers have a beverage while perusing idea books and samples together. Marshall also makes sure the client remains with the same employee throughout the experience in order to see the project through from start to finish.
“We’ll sit with the customer and make the process easier,” said Marshall. “We have so many colors and products and that it can be overwhelming. We know the questions to ask and we can get the customer exactly what he or she is looking for.”
The Benjamin Moore product is extraordinary. They have the best chemists in the industry developing premium paint and stain products so if you’re looking for the lowest price, this probably isn’t your store. Don’t misunderstand, their paint is reasonably priced and you will save money and time by not having to put several coats of paint on the same wall. Also, the color will last so you won’t be painting again next year.
Marshall is most proud of the team they have built. They look for people with a high aptitude, to absorb all of the information that’s thrown at them.
They also have to have a creative mindset—concept thinkers, not linear thinkers. Every day they play with different textures and techniques to feed their creative side, while Marshall teaches them the business side.
“My commitment to my employees is this: if you are all in, I’ll teach you how to run a business,” said Marshall.
Marshall has spent his life building enterprises on creativity and customer service so the transition from restaurants to a paint store, is not a stretch.
“I love this business because I get to scratch both of those itches, so to speak,” said Marshall. “Customer service and creativity don’t change, as long as you believe in the product. And I really believe in the product.”
by Lori Lesnansky & Team, SoSimple Home-Keller Williams www.sosimplehome.com email@example.com The kitchen is the heart of the home, it’s where